FAQ

Welcome to Bagswow.com----the best collection of cheap handbags available on the internet today.

Our selection of top-quality handbags is second to no one else's. Browse our store and peruse the selection in our catalog. For answers to your questions, search through our FAQs. For any other questions, please Contact us.

In our FAQ you will find all the answers you are looking for regarding to our site, the categories are:

 

Guarantee

Q: How do you ensure your products after I finish payment?

A: Within 3 working days after you finish payment, we will send detailed list which is including: order number, payment time, tracking number of the express, payment sum, products’ name purchased, and amount, expiration date, probably deliver time.

 

Q: Do you charge sales tax?

A: No, but customs may charge an small amount of import tax on your handbags.

 

Q: Is your website secure to order from?

A: Yes, we use a 128 bit Secured Socket Layer (SSL) technology hosting service to ensure the security of you on line purchase.

 

Payment

Q: What payments do you accept?

A: We choose Paypal as our primary payment gateway, which accepts Visa Card, MasterCard and American Express. Paypal is widely known for its secure transactions, so you will always be protected against fraud. We strongly promote Paypal because of its perfect reputation all around the world. You can read more about Paypal at paypal.com.

 

Q: Will the funds be paid immediately or after I place order when I purchase by Credit Card?

A: The funds should be paid immediately by Credit Card. If the products’ quality has problem after you receive the goods, please contact us ASAP, we will deal with the return procedure for you.

 

Shipping

Q: How much does shipping cost?

A: GUARANTEED SUPER EXPRES SHIPPING TAKES ONLY 7-10 DAYS.

Shipping is FREE to worldwide (over 80 countries) as long as your order is above $80.

Shipping cost $15 per order for orders less than $80.

 

Q: How will you ship my handbags?

A: When you purchase in our website, we can confidently assure that your shipment will be sent promptly and arrive secure and intact to your door. Shipping using Express mail and Register Air mail service is included in the price of your order, and is highly recommended for most regions. Once we ship your package, we will send you tracking number once it is available. You can expect delivery time of 7-14 working days. Make sure you enter the right shipping address for your bag. Indeed, we are not responsible for reshipment in the event you provided us an incorrect delivery address.

 

Q: What methods of shipping do you offer, and what can you tell me about them?

A: Items will be shipped by EMS and DHL because of their reliability and reputation for service excellence, which are highly recommended for most regions. Once we ship your package, we will send you tracking number once it available. The delivery time is from 7-14 working days.

 

Q: How long does the shipping take?

A: The shipping time varies different, based on where you are located and whether the product you order is in stock. We will notify you the estimated delivery time of your item. If your handbag is in stock, we will deliver it to you within 1- 2 working days.

 

Q: What happens if my shipment is lost or stolen?

A: It is unlikely that your package is lost or stolen. If we approve that your handbag disappears, we will send you another handbag. But if the postal service delivers the handbag to the wrong address or you have moved or changed your address without notifying us in advance, we can do nothing to recover your handbag.

 

Q: What shall I do if I do not receive my order within the estimated delivery time?

A: If you experience such issue, you shall notify us by sending us an email to bagswow@gmail.com. We will immediately investigate the situation for you and take the appropriate actions. Would it be necessary, we will work out on a replacement solution (please refer to the Return Policy). Since your order has been paid for, we commit to ensure that you will receive the items you ordered by any means.

 

Q: It's been two weeks, where is my order?

A: The delay doesn't happen often. But if there is any significant delay with your order we will contact you immediately. We will keep contacting you from the time your order is placed. When your handbag is sent out, we will provide you with a shipment tracking number at our own discretion. This tracking number will automatically be emailed to you. Meanwhile, you will receive our notification.So you do not have to email us asking if your package has been shipped.

 

Q: Can I cancel my order after it is processing?

A: Yes, you can cancel the order if we haven't ship out your order yet. We will process the refund within 1 day when we receive your cancellation request. You will need to wait between 1-3 weeks for the credit to be appeared on your account. However no cancellation can be accepted after we shipped out your order. Please refer to Returns and Exchanges policy.

 

Rewards Program

Q: What is the Rewards Program?

A: To thank you all for your support and to offer future incentives to you we wanted to give something back. This is why we have launched this great Rewards Program. Our Reward Program is simple. While shopping at Bagswow.com you will be our regular members or VIPs for the money you spend.

Once you have been our members, you can enjoy different discounts when you are purchasing at Bagswow.com according to your membership.

Notice: Rewards Program are only available for registered members. The Reward Program began on Wednesday 01 August, 2007 . All purchases made after that date will become our members if the money spend is up to grade.

 

Q: How does the Program work?

Once you have registered at our site, you are our site menber.

Once you have been shopping for over $159, you will be our regular member.

Once you have been purchasing for over $229, you will become an VIP.

You must login to your account in order to enjoy discounts.

 

Others

Q: What is your address for returns or exchanges?

A: As for returns or exchanges, we would like to refer you to our Returns and Exchanges at first. After you carefully read the policy, we advice you to contact our staff before sending items back to us, as there may be times when we can help you avoid unnecessary costs of sending your items back to us. We'll tell you the best way to handle your returns or exchanges and what you can expect from us.

 

Q: How to do if I receive a defective item?

A: You are pretty much unlikely to meet such problems as we only supply top quality handbags. Moreover, we use dual quality control to avoid shipping items of poor standard. Would the defect be related to manufacturing, we will offer you a replacement solution. Please refer to the Exchanges before sending back the items.

 

Q: What about out-of-stock items?

A: We make every effort to keep a good stock of all the items on our site. However, a high-demand item may go out-of-stock occasionally. If the item you order is out-of-stock, we will notify you via email or phone call. Usually, it takes 6 days to restock the item, you may wait for the restock of your order or have other replacement.

 

Q: I ordered and recieved the handbag. But I wish to change it for some other model. What are my options?

A: If you have made a mistake in ordering a wrong handbag and wish to change for a different model, we allow an exchange process within 3 days of receiving the handbages and a $20 Handing & shipping cost will apply.